Privacy Policy
SecureNest ("we", "us", "our") operates a multi-tenant property-management platform for landlords, tenants, and agents. This Privacy Policy explains what personal data we collect, why, how we protect it, and the rights you have. We process personal data in line with the Nigeria Data Protection Act / NDPR and, where applicable, other data-protection laws.
1. Information we collect
Account & profile
Name, email address, phone number, role (landlord, tenant, or agent), password (stored only as a secure hash), and profile photo where provided.
Identity verification (KYC)
National Identification Number (NIN) and/or Bank Verification Number (BVN), and related verification results. These identifiers are encrypted at rest and are never displayed in full or written to logs.
Property & tenancy data
Properties, units, applications, tenancy assignments, leases and e-signatures, utility bills, service charges, and related records you create or that are created about you as part of a tenancy.
Financial & transaction data
Payment references, amounts, statuses, receipts, commissions, payouts, wallet balances, and subscription records. Card details are handled by our payment processor and are not stored on our servers.
Technical data
IP address, device/browser information, and activity logs used for security, fraud prevention, and to operate the service.
2. How we use your information
- To create and manage your account and provide the platform's features.
- To verify identity (KYC) and reduce fraud and impersonation.
- To process rent, utility, service-charge, subscription, and commission payments and issue receipts.
- To send transactional notifications (email, SMS, push, in-app) such as payment confirmations and reminders.
- To provide support and respond to your requests.
- To maintain security, prevent abuse, and comply with legal obligations.
3. Legal bases
We process personal data where it is necessary to perform our contract with you, to comply with legal obligations (including KYC/AML), for our legitimate interests in operating and securing the service, and/or with your consent (which you may withdraw at any time).
4. How we share information
We share data only as needed to run the service:
- Between tenancy parties: relevant details are shared among the landlord, tenant, and any assigned agent for a given property/tenancy.
- Service providers: payment processing, identity verification, email, and SMS delivery partners, acting on our instructions.
- Legal & safety: where required by law, regulation, legal process, or to protect rights and safety.
We do not sell your personal data.
5. Payments & identity verification
Payments are processed by third-party payment providers (e.g. Paystack). Identity verification may use an accredited verification provider. These partners process your data under their own terms and privacy policies; we share only what is necessary to complete the transaction or verification.
6. How we protect your data
- Sensitive identifiers (NIN/BVN) are encrypted at rest; secrets are never rendered back or logged.
- Passwords are stored using industry-standard one-way hashing.
- Transport security (HTTPS), session protections, CSRF protection, and brute-force throttling.
- Strict multi-tenant isolation so each landlord's data is scoped and access-controlled.
No system is perfectly secure, but we work continuously to protect your data.
7. Data retention
We keep personal data for as long as your account is active and as needed to provide the service, then for any additional period required to meet legal, accounting, tax, or dispute-resolution obligations. When no longer needed, data is deleted or anonymised.
8. Your rights
Subject to applicable law, you may request to access, correct, export, restrict, or delete your personal data, and object to certain processing. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.
9. Cookies & sessions
We use strictly necessary cookies to keep you signed in and to protect the service (session and CSRF cookies). We do not use them for third-party advertising.
10. Children
The platform is intended for adults (18+) and is not directed at children. We do not knowingly collect data from children.
11. Changes to this policy
We may update this policy from time to time. Material changes will be communicated through the platform or by email. Continued use after an update constitutes acceptance of the revised policy.
12. Contact us
Questions or requests about privacy? Contact SecureNest support:
- Email: support@securenest.test
- Phone: +234 803 240 0871
- WhatsApp: Chat with us